Brown Floral Pattern Short Puff Sleeve Sweater

• Free Shipping for orders above $59 (delivery within 5-15 business days)

• Standard Shipping: Flat rate of $5 (delivery within 5-15 business days)

To ensure timely delivery, please make sure your shipping address and contact information are correct when placing your order. If you notice any discrepancies in your order details, reach out to us at [email protected] with your order number and updated information as soon as possible.

TIn our effort to reduce waste and protect the environment, we’ll pack multiple items into one package whenever possible. This may slightly increase the processing time, especially for orders of 5 or more items.

Please note that there are some regions where our carriers are unable to guarantee safe delivery. When filling out your shipping address, double-check that it includes all necessary details, such as unit number, building number, and street number.

We are not liable for any delivery issues caused by incorrect information provided by the customer, such as wrong address, name, or zip code.

For certain countries (including U.S. island territories), you may need to pick up your package from your local post office. Delivery times in these areas may be longer than the typical estimate. Thank you for your patience and understanding.

Please note that shipments from all our warehouses are shipped Delivery Duty Unpaid (DDU). This means that any customs or import duties will be charged once your parcel reaches the destination country. These fees must be covered by the customer, especially if you choose expedited shipping.

If you refuse the parcel due to import duties or taxes, you will be responsible for all return shipping costs, customs fees, and handling charges. According to customs regulations, we cannot declare the value of purchased items as lower than their actual value or list them as gifts.

• Express Shipping is not available for P.O. Boxes, APO/FPO addresses, or non-continental European locations (including islands and territories affiliated with European countries). Please note, express shipping is more likely to incur customs duties compared to standard shipping.

• Shipping times do not include the processing period, which is typically 1-5 business days from the date your order is placed. For pre-order items, delivery will take longer as we can’t guarantee the manufacturer’s shipping schedule.

• If you experience any issues with your shipment, you must contact Customer Support within 90 days from when your order was placed.

• If you wish to cancel your order for personal reasons, you may do so free of charge as long as the order has not yet been dispatched. Once the order is in transit to the logistics company, cancellations are no longer possible.

• Customer Responsibility: In cases of incorrect address, refusal to accept the package, etc., we are not responsible for any charges. You will receive store credits equivalent to the value of your order, minus the original shipping cost (which refers to the actual shipping fee we paid to the logistics company).

  AISOMNUS Responsibility: In case of a fault on our end, we will issue a full refund (including shipping fees, excluding insurance costs) or resend the missing items.

• If you need additional support or have any questions, please contact us at [email protected].

At AISOMNUS, we understand that sometimes purchases don’t turn out as expected. If you’re not completely satisfied with your order, we offer returns under certain conditions.

To initiate a return, please contact us via email at [email protected]. Include a brief description of your reason for returning the item(s), and we’ll send you return instructions as soon as possible.

Please note that items sent back without prior authorization will not be accepted.

Since the return address depends on the item(s) and your location, please contact us first to receive the proper return address and detailed instructions.

In general, please package the items securely with their original packaging. Include a note with your order number. Choose an affordable return method, but make sure the shipping service provides tracking information.

Once you have received the return address, ship the items back within 7 days. After shipping, please provide us with the tracking number so we can monitor the return process.

After we receive the returned items and process your return, please allow up to 7 days for your refund to be issued. Refunds will be credited to the original payment method used for the purchase.

Please note that shipping charges are non-refundable.

To exchange an item, please reach out to us at [email protected] to start the process. We’ll reply within 6 hours with all the necessary details.

For hygiene and safety reasons, the following items are not eligible for return:

• Swimwear, bodysuits, lingerie, and underwear.

• Items that have damaged or broken hygiene seals.

• Final sale items.

• Custom-made or made-to-order items.

If you’re unsure about the eligibility of a specific item, feel free to reach out to us for clarification.

• • Do not send your return to the sender’s address listed on the package. This will delay the processing of your return. Always follow the return instructions we provide.

  • Ensure that your return package only contains AISOMNUS products. We are not responsible for items that were mistakenly included in your return.

If you need additional support or have any questions, please contact us at [email protected].