Help Center

Enjoy free standard shipping on all orders over $50 worldwide.  Even if the final amount after applying a discount or coupon falls below $50, don't worry — you'll still enjoy free shipping.

We combine the weight of all items in your order and calculate shipping based on the total weight. This often results in lower shipping costs compared to ordering items separately.

We fully insure all shipments. If your package is lost or damaged in transit, please contact our customer service within 14 days of delivery and we'll arrange a replacement or refund.

Once your order is shipped, you will receive a tracking number via email, allowing you to track your package in real time. This email is separate from your order confirmation. To ensure smooth delivery, please double-check your email and phone number when placing your order.

Please email us at [email protected] with your order number and style. Once we receive your request we will arrange a solution for you as soon as possible.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited. 

You have 14 days from the date of delivery to lodge and return your order. Returned items must be unworn, unused and in original condition with all tags and packaging intact.

After you request a return, our team will work for 1-3 days to process your return

If you need to change or cancel your order please contact our team straight away by here We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order. 

As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow 3-5 business days for our team to process your return and your accounts to be credited. 

We collect information about you to create your account, including your full name, email and password. We collect further data, such as address, and billing information or other information you provide when you checkout at our store. We also collect ...

You can read detailed information about privacy and cookie policy in your account in the section Privacy Settings. Also there you can change the settings of the accepted cookies.

You can update, delete or anonymise information about yourself in your account on our website. If you have any questions, please contact our Data Protection Officer.

Taxes and duties are calculated at checkout according to your shipping destination and itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase...

Get a 10% welcome discount on your first purchase when you sign up for our newsletter and join AISOMNUS loyalty. Your discount is valid for 30 days from the day you sign up and can be applied at checkout. Offer is valid on full-price AISOMNUS. products only.

We currently only support Paypal. 

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code. 

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here. 

You are currently shopping on our international website, shipping worldwide. All prices are in USD$, unless selected otherwise.