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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
To initiate a return, please contact us via email at [email protected]. Include a brief description of your reason for returning the item(s), and we’ll send you return instructions as soon as possible.
Please note that items sent back without prior authorization will not be accepted.
Since the return address depends on the item(s) and your location, please contact us first to receive the proper return address and detailed instructions.
In general, please package the items securely with their original packaging. Include a note with your order number. Choose an affordable return method, but make sure the shipping service provides tracking information.
Once you have received the return address, ship the items back within 7 days. After shipping, please provide us with the tracking number so we can monitor the return process.
To exchange an item, please reach out to us at [email protected] to start the process. We’ll reply within 6 hours with all the necessary details.
For hygiene and safety reasons, the following items are not eligible for return:
Swimwear, bodysuits, lingerie, and underwear.
Items that have damaged or broken hygiene seals.
Final sale items.
Custom-made or made-to-order items.
If you’re unsure about the eligibility of a specific item, feel free to reach out to us for clarification.
Do not send your return to the sender’s address listed on the package. This will delay the processing of your return. Always follow the return instructions we provide.
Ensure that your return package only contains AISOMNUS products. We are not responsible for items that were mistakenly included in your return.
If you need additional support or have any questions, please contact us at [email protected].