Return & Refund Policy

We want you to be completely happy with your purchase from AISOMNUS. If for any reason you are not satisfied, we gladly accept returns within 30 days of delivery.

To qualify for a return, the item must be unused, in its original condition, and include all original packaging.

To start the return process, simply reach out to our customer service team. They will assist you with the steps and provide the necessary return instructions.

Please note that some items, such as personalized or custom-made sleepwear, are not eligible for return unless they arrive defective or damaged.

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return policy guidelines. If approved, we’ll process your refund or arrange an exchange based on your preference.

Refunds will be credited back to your original payment method within 3 business days after approval. Please note that the exact timeframe may depend on your bank or credit card provider.

Kindly keep in mind that return shipping costs are the customer’s responsibility unless the item was defective or damaged upon arrival.

If you have any questions or need further assistance, don’t hesitate to contact our customer service team at [email protected]. We are always here to help!